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Relsys is driven to provide the highest quality support for all of its products. A combination of reactive and proactive support delivery allows customers to get answers quickly, use products to their fullest potential, keep current with software updates and changes, and avoid potential problems before they happen. Relsys provides support for all products through a comprehensive Annual Maintenance Agreement (AMA).
Customers that maintain an AMA plan receive the following benefits:
SUPPORT HELP DESK
Direct access to Relsys Customer Support/Help Desk personnel for any product-related concerns (issues, questions, enhancements, etc.). Support incidents can be reported via telephone, fax, e-mail or web. All support incidents are recorded in a central database for tracking and timely resolution. Incident reports are automatically sent to customer primary contact(s) for review and closure.
PRODUCT UPDATES
Product updates/releases for modules covered under the AMA plan allow you to protect your investment. Receive new features, enhanced functionality and fixes at no additional charge. Also receive any unplanned fixes or emergency patches not available in regular releases, as provided by Relsys for proper operation of its products.
CUSTOMER SUPPORT PORTAL
Unlimited, secure access to the Relsys Customer Support Portal, a members-only web site that provides product support news and information (service announcements, service bulletins, etc.), electronic downloads (documentation, scripts and utilities), FAQ resources and related product knowledge, service requests and involvement with other users of Relsys products.
USER GROUPS
Exclusive membership in Relsys product user groups, the activities of which include user teleconferences, discussion forums, annual user meetings and focus group participation.
Interested in obtaining an AMA agreement or need more information about our support? Contact us today at support@relsys.net.
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